Turn on email TX and check SMTP enter host name box Select TCP/IP settings and enter primary DNS server System settings: Important- Fill out the 2 email address fields with a valid gmail or office 365 address(the rest of the fields just put in whatever you want) Smtp: .comĪuthentication: disabled Basic procedure I follow to setup Gmail or office 365 scanning in more detail below: Tried the similar setup on my customer but same result. I didn't want to confuse myself with all types of office365 scan to email setups so I was just trying the simple setup.īelow is another office365 setup done by another customer IT suport and scan to email works fine. I wish I knew enough about it to give you a better answer but, I don't.From address: got connection error on ports # 25 and 587. I don't know if it was needed or not since I still can't get any scans to go out. So I created a connector telling O365 to accept SMPT mail from his static IP address.
I had forgotten about that at first but came across an article which reminded of it. I wonder if you're thinking of a connector. Of course this assumes the C35 is indeed capable of working with Office 365 which I have not yet verified. I can successfully send a test message from the 2012 server's SMTP service so I'm pretty sure it's a matter of getting the correct settings on the C35. I'm pretty much out of ideas at this point because I've tried everything I have found in my research. I've created a connector in O365 to accept email from the customer's static IP address in case that was needed. I've tried have it send through an onsite 2012 R2 server with the SMTP service installed to Office 365 and I've tried having the C35 to send directly to O365. I wish I knew enough about it to give you a better answer but, I don't. It's just that, after that, the server decides that something is "out-of-order" with the particular email and doesn't deliver it. With my limited knowledge I suspect that your problem lies in the settings of the server itself because obviously the machine is getting packets saying that the data has been successfully TX/RX. I finally found out that you must set/authorize a specific domain and the machine sending it must be a part of said domain or perhaps its FQDN needs to be of a certain format-though I'm not familiar enough with email servers to tell you more than that. For example, Outlook and other email programs would work fine with it but no scanners/printers would. One thing I remember doing to resolve an issue was messing around with the settings in Office365 itself. I've had issues getting many machines (especially the Muratec C3035 which I believe is equivalent to the KM C35) to work with Office 365 at a remote location (no experience yet with it running on a local server if that's even a thing). Does that need to exist in order to be able to enable SSL/TLS on the Security tab? Or does it even matter if that is enabled there as long as it's set to Enable on the Network / E-mail TX (SMTP) menu? This may be what is causing the C35 to not properly communicate with O365.Ĭould that have something to do with the fact that there is no Device Certificate? When I click on that setting there is no certificate shown. Any idea why that SSL/TLS field would be inaccessible? I can change the Encryption Strength dropdown but not the dropdown to Enable it. What I found is then even with the SSL/TLS option set to Enable in the Email TX (SMTP) setting on the Network tab, when I go to the Security tab and choose PKI Settings, SSL/TLS Settings, the SSL/TLS option for Enable/Disable is set to Disable and it's grayed out so I can't change it to Enable. I did find one possible source for the problem on the C35. And the specs for the C35 say that it supports SMTP over SSL/Start TLS. I have found multiple articles that say Exchange Online supports TLS 1.0, 1.1, and 1.2. On the C35 network email SMTP config screen there is a field to enable or disable SSL/TLS and a field for the port number (SSL). There are no errors and the scan never gets to the destination. When trying any of the methods I've found, the transfer icon on the scanner display shows for either a long time or a short time depending on the method used. There are no errors and nothing to go on to troubleshoot the process. But scans from the KM Bizhub C35 never arrive. I can do a test send directly through the SMTP service on a server and it always arrives at the destination address. I've tried every method I've found but nothing works. They led me to a couple of articles are setting up a scanner to work with O365. I found a few posts though not as many as I thought I would.
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